The main function of Front office department is to reserve, register and assigned rooms to the guest act act as a continued source of information to the them during their stay in the hotel. The revenue collected from the sell of room contributes more than 50% of the total sell. The primary function of the Front Office department are as follows:
- Deal with room reservation.
- Check-in Arriving guest.
- Prepare guest arrival and departure list.
- Received guest and help them to complete registration formalities.
- Help to marketing and selling promotion process.
- Deal with the various inquiries and information of in-house and outside activities.
- Deals with mail, messages and paging of the guest.
- Deal with deposite for safe castody.
- Produce daily report and statics.
- Deal with accidents and unusual events.
That's a great list of stats, though I think that you can get too bogged down trying to think about why, how, when the hotel chains do certain things.
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The Front office of the main part in hotel and the good manage is most imported... So your thought is very nice./// www.merohm.com
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