Saturday, November 7, 2009

Food and Beverage Service- Introduction

Food and Beverage department occupies an integral place in any hotel industry which plays a vital role in the profitable of the hotel business by providing varieties of prepare F&B in the hospitable manner to the house & outside guest. This dept has three main operation areas, they are:-


  1. Food Production (Kitchen/ Bakery)

  2. Bar (Beverage)

  3. Restaurant (Service)

The staffing pattern of this dept is generally known as kitchen, bar & service staff. F&B service should co-ordinate, complicate & co-operate with other different dept like H.K. dept, f/o dept, security, account, human resource department, maintaince department etc. Food & Beverage include the economic consisting food & pricing, wastage control, position control & staff training is most important things for acheiving the guest relation, satisfaction, and earning the profit upto 40% revenue.

the word "service" has its own meaning.
S- Smile for Everyone.
E- excellent in everything.
R- Reaching out to every guest.
V- viewing everything.
I- Inviting guest to return again.
C- Creating a warm atmosphere.
E- Eye contact.

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