Front Office Department

Front office is the major dept in the hotel which is located at the front part of hotel & is responsible for sell of hotels rooms through the systametic method of reservation followed by registration & assigning room to the guest. So, front office department is known as nerve center & also called show case window where all the information & messages are communication to the different department. Revenue collected from the sell of room contributed to more than 50% of hotels total sale. Thus, the role of front office is to reserve registered & allocate room to the guest & act as a contineous source of information to the guest during the stay period of the guest in the hotel. Other major function of front office department includes settlement of guest a/c, providing guest service, preparation of guest history card, luggage handling, airport pickup etc.

The front office department develops & maintains upto date record based on guest information, guest service & ensure guest information. It is also responsible for welcoming the guest & handling the guest complains.